Frequently Asked Questions

Everything you need to know about our premium koi-inspired fashion collections.

What is the shipping timeframe for my order?

Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to generate a return shipping label.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best match.

Are your materials sustainably sourced?

Yes, Cuttlebrook Koi Farm is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our apparel to minimize our environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How should I care for my printed apparel?

To preserve the vibrancy of our koi-inspired prints, we recommend machine washing cold, inside out, and hanging to dry or using a low heat tumble setting.