Returns & Exchanges

At Cuttlebrook Koi Farm, we want you to be completely satisfied with your purchase. If your fashion item isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Place the unworn items with original tags still attached into their original packaging to ensure a safe transit back to our farm.

3

Ship It Back

Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your new exchange size within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing